- Developed client’s business analysis team to work effectively, use process mapping, elicit and document requirements, and run workshops.
- Mentored the team for Agile ways of working, including user stories, epics, backlog prioritisation, daily stand-ups, sprints and requirements traceability.
- Effectively elicited and documented business requirements for multiple income taxes to tight deadlines.
- Redesigned technical solutions to streamline submissions of income, VAT and corporation taxes to HMRC.